When your customers call you in their moments of need, are they automatically connected to the person in your organization who can best help them – or are they immediately forced to muddle through a maze of IVR menus that leaves them frustrated, before connecting them to an agent who's not equipped to help them?If you care about customer experience, it’s a nightmare – for caller and agent alike.
Our Guide,How to End IVR Horrors: Three Strategies to Deliver a Connected Customer Experience shows you the way out of these terrifying scenarios. In it, you’ll learn how to:
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Prioritize and route calls intelligently, accurately and quickly with Dynamic Routing, and see CSAT scores soar.
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Keep agents motivated, productive, and delivering exceptional customer experiences with real-time data and our unrivaled Salesforce integration.
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Let customers connect via the channel they prefer: voice, text, chat, tweet, or email. With Omni-Channel, agents have all interaction information available right away.