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Turning 1-star Experiences into 5-star Reviews
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Sustaining your growth is a challenge for every midmarket business – you need to win new customers and become their go-to supplier, often in completely new locations. All at a time when it’s easier than ever for customers to compare prices online and change shopping habits at the drop of a hat.
Many companies are working on their customer experience (CX) as a way to keep their edge and stand out from the market. Which makes sense, considering 73% of consumers say CX is important in their purchasing decisions.
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