THE IMPORTANCE OF SOCIAL CUSTOMER CARE IN 2018
The world today is a social media-driven place, where customers take to their favorite social platforms to gush about the brands they love and air their grievances about the ones they don’t. But social isn’t just a soapbox for people to yell from 54% are using the platform to actually get a response from a business. That’s where good customer care comes in. Join our upcoming webinar where Sprout Social and Twitter explore what it takes to build a world-class customer care strategy.