Social media and Customer Relationship

March 8, 2016

This study explores the association between the Customer Relationship Orientation of a company, their Social Media Use through Social Customer Relationship Management Capabilities, with Customer Relationship Performance in order to determine if Social Media can be used as an effective Customer Relationship Management tool in a business-to-business context. In addition, the research will explain if the company’s expectations conform to the customer’s experience. Four digital managers within Swedish small and medium-sized enterprises were interviewed and 34 of their corresponding customers took part in an online survey.

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Target Digital Marketing

Target Digital Marketing is a one stop digital marketing shop, pioneering technology and providing strategic digital marketing solutions, with unmatched customer service, to businesses of all sizes. Our creative online marketing strategies combine effective content marketing, search engine optimization and engaging social media campaigns that drive powerful and lucrative results for our clients..

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