'Unlocking Market Potential: MyTradeZone's Dynamic Solution Bridges Supply and Demand for Businesses Everywhere,' says Bachir

Bachir_Kassir
Bachir Kassir, an accomplished entrepreneur and founder of MyTradeZone and WebJaguar Digital Commerce, has a notable track record in launching ventures, notably Advanced E Media, Inc., which introduced the WebJaguar Commerce and Marketing Automation platform, a software-as-a-service model. His latest endeavor, MyTradeZone.com, serves as a global B2B trade network, likened to LinkedIn for businesses, aiming to connect companies worldwide.

Machintel: Please share with us your journey that led to the founding of MyTradeZone? What inspired the concept of MyTradeZone?

Bachir Kassir: Some time ago, I thought about creating a B2B network to connect companies. At that time, I had just founded my digital commerce company, ‘WebJaguar’. So, I registered the domain mytradezone.com and kept the idea in the back of my mind.

During my tenure as President and CEO of MyTradeZone, I dealt with over 1000 businesses, and the idea of MyTradeZone evolved even more with feedback from real customers, discussing their challenges and how MyTradeZone could help. Consequently, we developed a prototype and launched the site as a beta.

Then, in December 2021, I had an exit when my company, WebJaguar, was acquired. With the freedom gained from the exit, I was able to dedicate 100% of my time to MyTradeZone, leveraging over 20 years of experience in B2B to officially launch the platform.

Machintel: In your view, what are the biggest challenges facing the B2B sector today?

Bachir Kassir: The biggest challenge facing the B2B sector is marketing and achieving cost-effective brand awareness for their products and services—to the right target audience. Many companies have great products and services, but the cost of exposure is expensive.

Additionally, many companies, restricted by their size or location, encounter obstacles in attending various trade shows, yet they continue to offer outstanding products despite these challenges.

Machintel: How does MyTradeZone aim to revolutionize B2B interactions, especially with its AI-driven matchmaking and recommendations?

Bachir Kassir: MyTradeZone, think of it as a digital twin of our physical world, where every business qualifies to join. Now, MyTradeZone is the universe of companies. Within this platform, businesses are categorized, organized, and displayed according to their region, industry verticals, and more.

MyTradeZone uses data science and AI algorithms for smart matchmaking between companies. We aim to revolutionize B2B interactions using this smart B2B search engine. Every business has a supply side and demand side, and because of that, MyTradeZone helps companies connect with potential customers. At the same time, MyTradeZone assists companies in procuring products and services from suppliers.

Machintel: What methods are employed by MyTradeZone to ensure its users have fruitful networking experiences that result in lead generation?

Bachir Kassir: When a company is on MyTradeZone, it becomes part of a vast universe of companies. At the same time, it can belong to and be part of different networking groups, trade shows, events, associations, and so on. This method ensures that users are exposed to the right targeted audience of the group they belong to.

Additionally, a company can sponsor a specific group, thereby exposing itself to the members of that group. A group organizer can invite various companies to sponsor their groups, or companies can choose to sponsor a group through a self-service option. In the process, the group organizer can monetize their group. There are many free tools available, including live chat, video chat, group chat, private company notes, and other tools that ensure a fruitful networking experience.

Another key feature is the request for quotation (RFQ) system, allowing anyone to submit quotations, while companies have the capability to search through these submissions. However, if a company is on the paid plan, the Business Essential plan, they get automatically alerted when someone submits an RFQ that matches their selected tags. Another incentive for users to upgrade to the paid plan, the Business Essential, is that they can select up to 20 keyword phrases of their choice, ensuring their company appears at the top of the search results.

All the above and more provide both free and paid tools available for lead generation and smart matchmaking between companies.

MyTradeZone elevates business networking to a new level, essentially becoming the LinkedIn for businesses. Additionally, it functions as a B2B search engine for companies, products, RFQs, and groups.

Machintel: How can businesses effectively measure the ROI of B2B networking platforms?

Bachir Kassir: One of the important things we aim to achieve on MyTradeZone is to provide visibility for companies regarding links clicked, company and product views, group stats, and much more. All of these metrics are accessible via the advanced user dashboard. In addition, users have the ability to create tracking codes and then embed these codes in ad and marketing campaigns outside of MyTradeZone, such as a link in the footer of the site like ‘Connect with us on MyTradeZone’, or a link or QR code in the signature of their emails, or maybe links on their blogs or other social media campaigns. They will be able to measure the leads generated from those tracking codes, and determine which tracking code generated which lead. This way, they can measure ROI.

Another great feature that also aids MyTradeZone in viral marketing is the reward points program. Any user who signs up another user gets 100 reward points, and the newly signed-up user receives $20 in ad credit. This is a great incentive to help users start using MyTradeZone.

Machintel: In your opinion, what are the key factors driving innovation in B2B e-commerce?

Bachir Kassir: As background history, my previous venture, WebJaguar, which was acquired by QAD, a Thoma Bravo portfolio company, was a B2B digital commerce platform. The way we drove innovation to our customers was by empowering users to easily implement what they wanted without the need for expensive custom code. We employed the same technique here at MyTradeZone, where we empower our users to leverage many digital commerce capabilities on the platform. However, we intentionally kept MyTradeZone open-ended, allowing users to drive potential customers to their own e-commerce sites outside of MyTradeZone. In this way, MyTradeZone acts as a facilitator.

Machintel: Would you like to elaborate on some of the unique features and benefits that MyTradeZone offers to businesses and professionals?

Bachir Kassir: MyTradeZone is a platform that offers great features and benefits for a wide range of users:

  • For businesses, whether they sell products or services, MyTradeZone is a helpful place to grow and connect. It's also designed to support trade show organizers, industry associations, and networking groups by making a digital version of their events. This means the value of these events can last much longer than the actual event dates, helping members, sponsors, and organizers alike.
  • Creators can find a lot of value in MyTradeZone too, thanks to tools that make it easy to earn money. This includes working smoothly with Stripe for payments, making it simple to get paid for your work.
  • Marketers and advertising agencies will find MyTradeZone an ideal tool for promoting their clients' work effectively.
  • Even if you're a business professional without a company, you can join MyTradeZone. It's a place where you can be part of different networking groups, opening up more opportunities for you.
Yes, the best way to elaborate on the unique feature is through this link:
http://www.mytradezone.com/pricing

Take a look at what we offer:
  • Build a permanent company profile
  • List products & services
  • Search, research, network, and share
  • Text and voice notes
  • Create private and public networking groups
  • Peer-to-peer payment enablement
  • Request for a quote (RFQ)
  • Virtual business card exchange
  • AI-powered matchmaking and recommendations (coming soon)
  • Text, video, and group chat
  • Pay-per-click and display ads
  • Creator and monetization tools
  • Always open networking event
  • Ability for group owners to monetize from their members and sponsors and from ad revenue
  • Payment technology powered by Stripe
  • Reward points & gamification of MyTradeZone
  • 2 GB of free file storage per user
  • CRM and email marketing tools

Also, here are the main target audiences for MyTradeZone:

Machintel: According to you, how are data privacy concerns shaping B2B digital strategies?

Bachir Kassir: Privacy is always a concern. On MyTradeZone, we address this by providing privacy settings at the user level, allowing the user to decide what is visible and what is not visible to the public based on their privacy settings. For example, a user could join a networking group but decide not to show that publicly to others.

Machintel: What ultimate impact do you aim to create for your user base at MyTradeZone?

Bachir Kassir: To be the ultimate social networking site for businesses, think of MyTradeZone as the entire universe of global business. It resembles an always-open, vast trade show.

Within this business universe, there are highly specialized networking groups based on regions, such as chambers of commerce, and on industries or trade show events for specific verticals, among others. Companies can network and join as needed, depending on their business needs.

In other words, MyTradeZone serves as a digital twin of the actual physical business world. Within this world, MyTradeZone hosts smaller digital twins of various networking groups, trade shows, and events. This, in turn, will create a fertile ground for companies to network with each other on both the supply and demand sides. It introduces a disruptive, cost-effective way for businesses to network and promote their products and services to their target audience, and for companies to source products and services from their target suppliers.

Machintel: How do you see MyTradeZone influencing global trade and e-commerce in the coming years?

Bachir Kassir: Huge impact, as it will be a game-changer for the trade show industry. It elevates business networking to a new level, essentially becoming the LinkedIn for businesses. It's important to note that ecommerce transactions take place outside the platform; MyTradeZone merely facilitates connections and networking. Additionally, it functions as a B2B search engine for companies, products, RFQs, and groups.

Machintel: What are the upcoming developments and features we can expect in MyTradeZone?

Bachir Kassir: Here are some of the recently released and upcoming features:

  • Ability for users to take notes, could be text note, with voice and images. These notes help the user during networking make notes on any companies.
  • AI matchmaking tools to help companies connect with the right customer and right sourcing partner.
  • Visualizing and mapping data in different views including map view and VR view.
  • Mobile App is coming soon!
  • The features are driven by customers’ demand.
  • Enhancing the group feature and the reporting behind it.
  • In addition to group video chat, we will also have screen sharing.


Privacy is always a concern. On MyTradeZone, we address this by providing privacy settings at the user level, allowing the user to decide what is visible and what is not visible to the public based on their privacy settings.

Machintel: Could you discuss the impact MyTradeZone has had so far in the B2B sector?

Bachir Kassir: Users already benefiting from MyTradeZone are enjoying the perks of an always-open networking event to find potential customers and source products from suppliers.

The primary impact observed so far is that companies can achieve this quickly and cost-effectively. The Group feature is supporting existing networking groups and trade show organizers by providing a digital twin version of their group. This offers numerous benefits: members can network beyond the typical 3 or 4 days of the event, and sponsors maintain their presence beyond this period. Additionally, trade show or event organizers help their members access networking opportunities beyond the event's duration, attracting more members and sponsors. Additionally, trade show organizers can sign up companies that want to participate in their events but cannot attend physically due to various reasons, such as cost or location, allowing trade show and event organizers to enjoy increased participation from sponsors or members.

Machintel: As a leader and entrepreneur, what key lessons have you learned that you apply to MyTradeZone?

Bachir Kassir: A key lesson learned is that your idea will evolve once you start implementing it. This evolution is based on market feedback, user feedback, and so on. When we embarked on developing MyTradeZone, the scope was one thing, but as the product evolved and started receiving feedback, new ideas emerged that we had never considered before, leading us to even cancel other ideas we thought were important.

For example, with the paid plan, we discovered that the most important thing for companies is to be found in search results for a select set of keyword phrases. Consequently, we decided that the paid plan for the Business Essential Edition would be $240 a year ($20/month) and include up to 10 keyword phrases of the customer's choice, ensuring the company appears at the top of the search results. This feature resonated well with users and justified upgrading to the premium plan on its own. Users can still opt for pay-per-click, but this included feature is always available and provides great value. Many of my customers' friends have told me, "Bachir, I am willing to pay more; this is very valuable to me."

Imagine those special keywords and keyword phrases that are crucial for a business to be found in search results, causing the company to appear at the top of the search results. This is invaluable to the business.

This insight emerged after we received customer feedback. And this is true for any product, particularly technology products. This phenomenon has occurred with Apple and many other tech companies, with many of the products you use today not being designed this way from day one, but rather evolving over time.

Machintel: How do you balance innovation with practical business needs in your role at MyTradeZone?

Bachir Kassir: This is why I am excited every day to be part of MyTradeZone and make my job both fun and creative. There are endless creative solutions and innovative approaches that I think of every day, and the challenge is to balance this with practical needs. The idea initially emerges, then we discuss and brainstorm with key team members. After the feasibility is assessed, we run it by some key users/customers to get their feedback. And I wake up many times with cool ideas that eventually make it to the platform.

Machintel: In your opinion, what are the emerging trends in B2B marketing?

Bachir Kassir: The data is there; if there is a way to match the data with user needs and provide this data on demand to the client, then this trend will evolve, and many companies will rely less on physical trade shows, which tend to be extremely expensive. These companies will shift their marketing increasingly online, and MyTradeZone is a perfect breeding ground for that.

For example, in my previous company, we used to attend 8 to 12 trade shows a year (not during COVID), and every show, without exception, was profitable for us and provided a good ROI.

Our dilemma is twofold:

  • Trade shows are extremely expensive; at the least, a 10 x 10 booth will cost us between $15K to $25K per show, and a 10 x 20 booth, depending on the show, will cost us between $30K to $50K per show. And this cost is only for a 3 to 5-day event.
  • We want to attend more trade shows, including international ones, but our capacity is limited in terms of human resources and cost. So, we were missing out on many opportunities to expose our products and services.
MyTradeZone solves this dilemma; it will allow trade show organizers and event organizers to quickly create a digital twin of the actual physical event, and it will enable companies to participate online, thus expanding their reach and reducing costs.

Therefore, the trend in B2B marketing will gravitate toward more participation in online groups.

Machintel: Lastly, what do you think is the future of B2B marketplaces in the context of global trade?

Bachir Kassir: I'd like to highlight that MyTradeZone is designed as a social network for businesses. We intentionally did not want products and services to be sold on MyTradeZone like a marketplace, such as Amazon or Alibaba. Instead, MyTradeZone is a B2B search engine, more like Google, but focused on B2B, and helps companies find each other and connect. They then conduct the actual trade and selling outside the platform. We have built many creator tools on the platform to allow creators to monetize their creations. For example, a trade show organizer, a creator, can create a networking group and build it to maybe 5,000 members of wholesalers, distributors, manufacturers, jewelry, cosmetics customers, and so on. Then, they can approach sponsors, for example, Company A, which provides website and e-commerce solutions to this group to sponsor the group. This way, the group organizer can charge money. MyTradeZone uses the Uber model to make money from creators and takes a 20% cut from the money they charge. For example, if they charge a sponsor $100/month, the organizer will make $80 net. An organizer could also charge members maybe $10 to be part of this group; again, the organizer will keep $8.
 
So, we are creating an ecosystem where creators can thrive.

ABOUT MYTRADEZONE

MyTradeZone serves as a dynamic B2B platform, fostering connections and facilitating lead generation within the business community. Acting as both a search engine and marketplace, it enables companies to post RFQs and showcase their products and services, creating opportunities for collaboration. Through features such as company profiles, reviews, news sharing, messaging, and group creation, this innovative virtual platform empowers businesses to engage, network, and expand their online presence effectively. By bridging the gap between social networking and B2B trade, MyTradeZone offers an invaluable resource for companies seeking to enhance their connections, generate leads, and secure advantageous deals. Membership is free; sign up now to unlock the full potential of MyTradeZone.

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Reseller Technology Partnership Breakthrough Award – The Joint Corp., the nation’s largest provider of chiropractic care through The Joint Chiropractic® network, in partnership with Sugar partner Faye, are recognized for driving significant improvements in healthcare operations after transitioning to SugarCRM and Amazon Web Services, with a 40 percent increase in web transaction speed. This transformation allowed The Joint to focus on integrating AI to elevate SugarCRM from a functional tool to a strategic platform for competitive differentiation in the chiropractic care sector. Judges’ Choice Award – RTCR, the public transit provider in La Rochelle, France, operating under the Yélo brand, is recognized for significantly enhancing customer service with Sugar Serve, with implementation support by Sugar partner Synolia. The deployment has led to a minimum three percent increase in customer satisfaction and streamlined complaint management, saving agents’ time by 50 percent through improved response structuring. “We’re pleased to announce the winners of the 2024 SugarCRM Customer Breakthrough Awards,” said Chris Pennington, Chief Customer Officer, SugarCRM. “These customers and partners are recognized for excellence and innovation in letting Sugar’s AI-driven CRM platform do the work to make the hard things easier for sales, marketing and service professionals, and for driving breakthrough success and exceptional customer experiences.” About SugarCRM SugarCRM is a CRM software that helps marketing, sales, and service teams reach peak efficiency through better automation, data, and intelligence so they can achieve a real-time, reliable view of each customer. Sugar’s platform provides leading technology in the sales automation, marketing automation, and customer service fields with one goal in mind: to make the hard things easier. Thousands of companies in over 120 countries rely on Sugar by letting the platform do the work. Headquartered in the San Francisco Bay Area, Sugar is backed by Accel-KKR.

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Display Advertising, Social Media Advertising

MyTradeZone.com Joins Certified Trade Mission to Hong Kong to Explore Business Expansion Opportunities in Asia

MyTradeZone | November 28, 2023

MyTradeZone.com, a trade and Social Networking for businesses, is pleased to announce its upcoming visit to Hong Kong from December 4th to 8th, 2023. Bachir Kassir, founder of MyTradeZone, will join a delegation of American companies to Hong Kong as part of a U.S. Department of Commerce Certified Trade Mission organized by IBS Global Consulting with the support of the Hong Kong Trade Development Council and the U.S. Commercial Service. The delegation, comprising a diverse group of American companies, aims to foster cross-border partnerships, explore export opportunities, and deepen economic ties between the United States and Hong Kong. The visit to Hong Kong presents an exciting opportunity for MyTradeZone.com to expand its global reach, tap into new markets, and establish key connections with Hong Kong's dynamic business community and trade associations. With Hong Kong's strategic location as a gateway to the Asia-Pacific region, robust financial services sector, and reputation as a major international trade hub, this visit holds immense promise for American enterprises looking to navigate the Asian market. Led by Tonya McNeal-Weary, Managing Director at IBS Global Consulting, the delegation will engage in a series of high-level meetings, networking events, and industry-specific forums during the five-day visit. These activities are designed to facilitate mutually beneficial partnerships between U.S. and Hong Kong businesses across various sectors. [MyTradeZone.com] is a disruptive business networking platform, and is like an always open trade show: • Businesses: Add company profile page. Showcase products & services. Network locally and around the world • Event Organizers, Trade Associations, & Networking Groups: Provide value-added offering to members & sponsors in a public or private setting • Creators & Group owners: Monetize your creations via peer-to-peer payment enablement • Advertisers and Marketers: MyTradeZone's B2B search engine offers highly targeted and cost-effective advertisements to both buyers and sellers • Business Professionals: Grow your professional network, chat, connect, follow, takes notes, share and collaborate As an official member of the delegation, MyTradeZone will have the opportunity to gain firsthand insights into Hong Kong's business landscape, explore regulatory frameworks, exchange best practices, and forge lasting relationships with key stakeholders. Additionally, the itinerary includes tailored site visits to cutting-edge facilities and industrial parks, showcasing Hong Kong's commitment to innovation and entrepreneurship. The visit to Hong Kong aims to enhance trade cooperation and seeks to highlight the enduring friendship between the United States and Hong Kong. As both economies continue to recover from the challenges posed by the global pandemic, this visit becomes even more crucial in reinvigorating trade ties and promoting long-term economic growth. About MyTradeZone.com MyTradeZone is a social networking platform for businesses. We are working on the next thing to disrupt business networking. MyTradeZone is a forward-thinking B2B media technology company reshaping how businesses connect and network. MyTradeZone's B2B search engine offers highly targeted and cost-effective advertisements to both buyers and sellers. MyTradeZone is also a perfect companion offering to trade show organizers and networking groups offering value added benefits to both members and sponsors.

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Programmatic Advertising

TripleLift and Reset Digital Forge Partnership to Help Advertisers Meet Diverse Spending Goals All The Way Through The Programmatic Ecosystem

PR Newswire | January 05, 2024

TripleLift, the ad tech platform elevating digital advertising across every screen, and Reset Digital, a first-of-its-kind platform that gives brands and publishers broader and deeper audience reach across all communities, today announced a partnership to significantly expand diverse spend and representation across the programmatic ecosystem. Together, the companies are offering advertisers multiple pathways to ensure a greater portion of their digital budgets can be directed toward diverse-owned media companies. The partnership allows advertisers to buy quality inventory from minority-owned businesses throughout the programmatic ecosystem: TripleLift (a SSP) and Reset Digital (a DSP), and TripleLift's UNREP (Underrepresented Voices) deal package of impressions directing dollars straight to minority-owned media publishers. This way of buying media is available immediately across display, online video, and CTV and will be launched with Native this year. In 2023, an ANA survey of certified diverse suppliers found that while a majority say that interest from the media and advertising community in supporting diverse suppliers has increased in the past year, there is still a gap between intent to spend and actual spend. TripleLift and Reset Digital are helping all stakeholders bridge the gap quickly by making it easy for them to access diverse-owned media at scale. "This partnership allows advertisers to achieve their diverse spend goals with an end-to-end solution that is more aligned with their corporate supplier diversity reporting requirements," said Thomas Brandon, VP of Agency Strategy and Economic Inclusion at TripleLift. "Importantly, it allows them to use their media spend to impact the economic growth of the diverse communities they serve." Over the last 12 years, TripleLift has cultivated a vast inventory of publishers that includes access to 220 billion monthly impression avails across diverse-owned sites as part of its UNREP curated packages. These packages include inventory among publishers owned by Women, LGBTQ+, Blacks, Latinx, and Asian American Pacific Islanders (AAPI) and can be accessed as a whole or individually depending on client goals. "TripleLift has been on our radar for a partnership for some time," said Charles Cantu, founder and CEO of Reset Digital. "Specifically, our marketplace combined with their offerings like UNREP now provides a single pathway to diverse spending across the programmatic ecosystem – a solution we are excited to finally have in the market together." Reset Digital, the industry's only verified, black-owned and operated DSP, has been long recognized for its neuroprogrammatic capabilities, which allow advertisers to engage audiences based on what they desire versus what they look like, its ability to help connect brands and multicultural audiences around the world and its partnerships with brands like P&G, GM and Verizon, as well as the leading global media and creative agencies. In 2023, Reset Digital launched a new programmatic marketplace for the National Newspaper Publishers Association (NNPA), a trade organization that represents more than 200 Black-owned newspapers in the U.S. along with the NABOB (National Association of Black Owned Broadcasters); these entities created a path to connect large advertisers with publications that previously did not have the capabilities to run national programmatic advertising campaigns. This partnership stands to benefit any of the buy-side clients working with these companies. "TripleLift and Reset Digital have both been great partners to Horizon Media for many years," said Karina Dobarro, EVP, Multicultural at Horizon Media. "We've long worked with DSPs and SSPs to better direct investment to diverse-owned media, but partnerships like this one make it a much more seamless endeavor." TripleLift works with 80%+ of comScore 200 ad-supported publishers and delivers over 2 trillion monthly global impressions across North America, EMEA, LATAM, APAC, and MENA. To learn more about this partnership, please visit www.triplelift.com. About TripleLift We're TripleLift, an advertising platform on a mission to elevate digital advertising through beautiful creative, quality publishers, actionable data, and smart targeting. Through over 1 trillion monthly ad transactions, we help publishers and platforms monetize their businesses. Our technology is where the world's leading brands find audiences across online video, connected television, display, and native ads. Brand and enterprise customers choose us because of our innovative solutions, premium formats, and supportive experts dedicated to maximizing their performance. We are part of the Vista Equity Partners portfolio. As an NMSDC certified minority-owned business, we qualify for diverse spending goals and are committed to economic inclusion. Find out how TripleLift raises up the programmatic ecosystem at triplelift.com. About Reset Digital Reset Digital's Neuroprogrammatic™ advertising platform is a first-of-its-kind programmatic platform that allows brands to engage omnichannel audiences based on what motivates them as people versus targets and gives brands and publishers much broader and deeper audience reach across all communities, including underrepresented audiences they could not reach in the past. The results are radically better outcomes. Reset Digital's partners include the world's top brands, agencies, and publishers, including P&G, GM, Verizon, Dentsu, IPG, Publicis, GroupM, NABOB, Newsweek, NNPA, and others.

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Ad Tech and Martech

SugarCRM Announces 2024 Customer Breakthrough Award Winners

Business Wire | January 24, 2024

SugarCRM, provider of the award-winning AI-driven sales automation platform, today announced the global winners of the 2024 SugarCRM Customer Breakthrough Awards. Winners are: Customer Experience Breakthrough Award – Empresas ADOC, a Central American retail company, is recognized for using SugarCRM to drive business growth and improve customer engagement. Using SugarCRM, the company significantly improved customer service quality and customer retention, reduced customer churn while establishing its “Puntos ADOC” loyalty program that attracted over 600,000 members, representing more than 20 percent of total sales. ADOC has a rich history of using high-quality materials and specialized techniques to produce outstanding products that meet the needs of its customers. ADOC is a customer-driven business supported by a culture dedicated to enhancing customer satisfaction and building strong, lasting customer relationships. In addition to its own branded footwear, ADOC also has partnered with international brands, including Hush Puppies, The North Face, CAT, and Steve Madden, to create a complete shopping experience for its customers. Industry Excellence Breakthrough Award – Reusable Transport Packaging, a leader in sustainable transport packaging solutions, is recognized for using SugarCRM to improve its bottom line, unify customer data, streamline processes, and increase sales efficiency, resulting in a 20 percent revenue growth year over year. A key strategy in its growth is the use of Sugar Market for regular email communications, which keeps customers, distributors, and leads informed about new products, pricing updates, and other relevant industry news. Marketing Excellence Breakthrough Award – The Swedish Institute (SI), a Swedish government agency, is recognized for its innovative approach to data management and customer engagement. The Sugar Sell and Sugar Market platform integration centralizes data, segments audiences, and automates responses, significantly enhancing marketing efficiency and improving engagement with international students and alumni. The Swedish Institute saw an increase of over 31 percent in lead volume since implementing SugarCRM and boasts a best-in-class 40-to-50 percent open rate on marketing emails. Sales Excellence Breakthrough Award – J&J Ventures Gaming, LLC, a leader in gaming and amusements and one of the fastest-growing companies in the U.S., is recognized for implementing Sugar Sell to consolidate customer accounts and interactions into a centralized communication hub across sales, marketing, and account management. Streamlined sales processes have established a new model for sales excellence for the J&J team and its growth in the gaming industry. Service Excellence Breakthrough Award – Super General Company of the Albatha Group in the UAE is recognized for revolutionizing its service operations with Sugar Serve. Working with Sugar partner Ambit Software, Super General successfully implemented a repair and maintenance service platform, including a field management application for efficient case handling and simplified technician dispatching. Due to increased efficiency and workload management, the number of cases per technician has surged by up to 26 percent, alongside a 10 percent increase in first-time fix rates. Other notable achievements include a significant increase in call closure rates and substantial improvements in customer satisfaction scores. Customer of the Year Breakthrough Award (Asia Pacific) – zazen Water, a provider of alkaline water solutions in Australia, is recognized for its use of SugarCRM to support business growth and customer satisfaction. Through strategic integrations, zazen Water automated its business and customer service operations to streamline high-order volume processing. Notably, during its Black Friday and Cyber Monday 2023 campaign, zazen Water managed a significant order peak, accomplishing its same-day dispatch promise, which, prior to automation and integration projects, would have required 16 employees. Customer of the Year Breakthrough Award (EMEA) – FAMO GmbH & Co. KG, a German wholesaler of electrical and plumbing products, is recognized for its collaboration with Sugar partner Insignio to deploy SugarCRM for advanced customer data management and opportunity nurturing, the Sugar mobile app with enterprise resource planning (ERP) data integration for field sales support, and Sugar Market for automated newsletters and targeted communications. Customer of the Year Breakthrough Award (Latin America) – Mac Construtora e Incorporadora (MAC), a leader in construction and development in São Paulo, is recognized for the creative use of SugarCRM in the dynamic real estate market. Technology adoption significantly improved lead management and customer engagement, enhancing marketing approaches and project sales, resulting in a substantial increase in sales, ranging from 50 to 94 percent of its real estate agency. This has led to MAC substantially reducing its dependence on partnering with other real estate agencies. Customer of the Year Breakthrough Award (North America) – Alto-Shaam, providing foodservice equipment solutions to more than 90 countries globally, is recognized for use of SugarCRM to significantly enhance opportunity close rates by 61 percent while achieving up to 600 hours of time savings in marketing and sales efforts to forecast customer needs. The integration of Sugar Sell with Sugar Market has streamlined key processes, improved lead management, and enhanced operational efficiency and global communication. ISV Technology Partnership Breakthrough Award – FSIoffice, a leading independent office supply company, together with sales-i, are recognized for transforming FSIoffice’s CRM strategy from data repository to sales powerhouse, with 40 percent improved sales efficiency. Supported by Sugar partner CRM International, FSIoffice is driving remarkable revenue growth and enhancing customer engagement with Sugar Sell Premier and sales-i for predictive business-to-business sales intelligence. Reseller Technology Partnership Breakthrough Award – The Joint Corp., the nation’s largest provider of chiropractic care through The Joint Chiropractic® network, in partnership with Sugar partner Faye, are recognized for driving significant improvements in healthcare operations after transitioning to SugarCRM and Amazon Web Services, with a 40 percent increase in web transaction speed. This transformation allowed The Joint to focus on integrating AI to elevate SugarCRM from a functional tool to a strategic platform for competitive differentiation in the chiropractic care sector. Judges’ Choice Award – RTCR, the public transit provider in La Rochelle, France, operating under the Yélo brand, is recognized for significantly enhancing customer service with Sugar Serve, with implementation support by Sugar partner Synolia. The deployment has led to a minimum three percent increase in customer satisfaction and streamlined complaint management, saving agents’ time by 50 percent through improved response structuring. “We’re pleased to announce the winners of the 2024 SugarCRM Customer Breakthrough Awards,” said Chris Pennington, Chief Customer Officer, SugarCRM. “These customers and partners are recognized for excellence and innovation in letting Sugar’s AI-driven CRM platform do the work to make the hard things easier for sales, marketing and service professionals, and for driving breakthrough success and exceptional customer experiences.” About SugarCRM SugarCRM is a CRM software that helps marketing, sales, and service teams reach peak efficiency through better automation, data, and intelligence so they can achieve a real-time, reliable view of each customer. Sugar’s platform provides leading technology in the sales automation, marketing automation, and customer service fields with one goal in mind: to make the hard things easier. Thousands of companies in over 120 countries rely on Sugar by letting the platform do the work. Headquartered in the San Francisco Bay Area, Sugar is backed by Accel-KKR.

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Spotlight

MyTradeZone

MyTradeZone is a business-to-business (B2B) social networking and lead generation site. MyTradeZone helps your company connect with businesses, generate leads and find deals. MyTradeZone is a B2B search engine and marketplace for companies, products, services, and RFQs. You can post your requests fo...

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