As consumers become increasingly mobile and connected, every business is turning to digital channels to acquire new customers more effectively and efficiently. Of the $83 billion spent on digital this year, Google and Facebook account for 60 cents of every dollar. The result? Massive investment, overabundant data and rising expectations for better results. Here's the problem. The lead process is wasteful. For every 6% in conversion success, 94% goes nowhere. Ads on the wrong channel, messaging that doesn't land, and potential leads that lack consistent follow-up if any at all.