Advertiser Platforms
Article | March 20, 2024
The world is changing every minute and so is the structure of business and marketing tactics. Digital advertising has changed drastically over a period and is growing at a break neck speed. Although native advertising is at a nascent stage, it is a popular, creative, authentic, interactive, and engaging form of advertising.
Native advertising is also called paid content or sponsored content. Gone are the days when native advertising was just a buzz word. Today it is the new marketing reality. Native content marketing has winged its way into emails, e-commerce platforms, social media platforms (Facebook, Instagram), video sites. Social media ads, recommended ads, and promoted search results are a few examples of well-known native ads. Native ads are cohesive with the content on the page and ingest themselves very well with the design and look of the page.
Many online marketers are turning to native advertising that eases the opportunity of connecting to their users in the format they are comfortable with, such as articles, videos, and infographics. Native ads normally do not look like ads. They look like a part of the content in a user’s viewable area.
Media companies like The New York Times, BuzzFeed, The Atlantic, and The Wall Street Journal are few examples that invest in native content advertising.
Native advertising is the driving force leveraging advertising strategy. As per the Native Advertising Institute, by 2021, the revenue from native advertising is expected to increase by 46%.
Types of Native Advertising
There are various types of native advertising that publishers may offer on their sites. They may offer a few or all of these:
In-stream
In stream ads are the ads put in before, during or after the streaming of any video, music, and animation that the consumer has requested. In-stream ads termed as pre-roll, mid-roll, and post roll. In-stream ads are most commonly visible on YouTube.
In-article
In-article are the ad formats that helps you to put native ads between the paragraphs of the pages. These articles are optimized by google for better performance. They blend well and provide a better experience of the readers.
Content recommendation
Content or product recommendation provide you with personalized content or product recommendation based on data collected about user’s online behavior. Offering better effortless customer journey.
Commerce
Native video
Native videos are the in-feed videos that are created and uploaded on various social networks. Facebook, , YouTube, and Twitter are most widely used platforms for native video.
Custom formats
Custom native ads are developed by brand itself. Custom ads are user-defined allowing you to define your variable.
In-mail
There are two ways of In-mail native advertisements, they are one-off long-form and programmatic. Native email marketing will boost KPIs.
Sponsored content
Sponsored content naturally blends in with content on the webpage but is marked as “sponsored” within the ad.
What Does Native Advertising Look Like?
In Feed Ads
In Feed native ads are slipped between the content allowing the readers to view them easily and with less effort. Example of in-feed ads are the ads that appear in your newsfeed on social media and news sites (Facebook, Buzzfeed)
Search & Promoted Listings
Search and promoted listings appear at the top of your Google search results or in the side bar increasing the product visibility and sales. Search and promoted listings are fee-based advertising services.
Content Recommendations
These are the articles that appear at the bottom of the webpage. This is a great way to increase the audience and attract new leads. Content recommendations are the personalized articles keeping the target audience in mind.
Best Practices of Native Advertising
Content is King
Content plays a key role in native ads for engaging the audience and comes in different shapes and sizes. Developing an innovative format for delivering quality content such as short snappy text, animations, infographics, videos, carousels of images, will earn you higher ROI. Customers are likely to return to your site without any native medium advertising. Successful native ads are colorful, easy to read, and stand out among other content around the same page.
Keep Native Advertising Programmatic
Partner with a top-notch premier content house to stand out. Keep native advertisements programmatic. Programmatic help brands make the most of micro-moments. In Programmatic advertising, automated technology is used for buying advertising space allowing advertisers to make native ads more relevant to potential customers. In the traditional buying media process, advertisers have less control over buying the placement. Native advertising can achieve higher engagement and conversion with the programmatic platform.
Native Ads Placement Smarter
Native ads are embedded onto the webpage much like the publisher's editorial. It is best practice to let the ad be on the same page for several days so that the potential customers come back to the website to have a look at it.
Keep it Personal
Keep your ad copy simple, interactive, and direct to connect with the audience. Try to call out the problem-solving content to make people feel identified and easily relatable with the solution. Keep content personal and relevant to increase engagement. The copy that is simple is more persuasive. Write ad copy as though you are speaking to your audience.
The Rise in Video Popularity Trend
Generating high-quality content that educates and entertains at the same time is far more effective in building long-term customer relationships. Video happens to be one of the successful formats of native content marketing. Video content accelerates the engagement of customers and the revenue earned from native video advertising. One of the successful ad trends is interactivity. Video content being interactive creates a sense of personal touch and leads to word-of--mouth marketing.
Targeting the Right Way
The success of any campaign largely depends on sites, audiences, and gadgets. Gather your user’s information through tools and analytics to decide your audience. Emphasizing the need of the audience is important to maintain the foundation of native advertising. Knowledge about the audience will ensure you target the right audience on the right native advertising platform. According to a recent study, click-through rates on native ads are higher on mobile devices.
How Does Native Advertising Work?
The most inevitable question arising to any advertiser’s mind is whether there is sustainable growth for native content marketing? Well the answer to this is very positive. Native advertising works in terms of demand and supply. Publishers fall under the supply category looking out for ads to monetize their site and advertisers fall under the demand category reaching an audience to generate promotion, sales, and lastly leads. The brand pays on a native advertising platform of their choice for the placement of their content. Selecting the right platform is an essential step of native ads. Once the content is created and approved, it will be tagged by saying something like, “Advertisements”, “Paid advertisement”, “Sponsored”, or “Recommended” to create transparency within native advertising platforms.
Frequently Asked Questions
What is native advertising?
Native advertising is a paid content that mimics the design of the platform upon which it is published. Native ads are commonly visible on most of the social media platforms (Facebook, Instagram, Twitter, LinkedIn) but are also seen on websites. They function differently from advertorials. Native advertisements blend perfectly with web page organic content therefore are not jarring.
Why native advertising is important?
Native advertisements bring brands and customers together on a single page by better targeting and using personalization technology, making it more engaging. Native advertising content has a longer shelf life and reaches the target audience through trusted channels. It generates higher CTR, boosts conversions, and creates higher sales for your website and company.
What is an example of native advertising?
Media companies like BuzzFeed, The New York Times, The Wall Street Journal, The Atlantic, Instagram filter, Nickelodeon, and social media ads are a few popular examples of native advertising that have invested in the creation and distribution of native advertisements on their respective platforms on behalf of the brands.
Why is native advertising so successful?
The success of native advertising heavily depends on the relevant and engaging content, better received by target customers. Native ads are viewed 53% more than other banner ads. Native content is cohesive, blends smoothly with the organic content so they do not appear as ads, making people inclined to view them more and consume them. Native ads are worth the hype provided used correctly and created and promoted the right way.
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Ad Tech and Martech
Article | May 14, 2024
With live sports on hold for the foreseeable future, broadcasters have started reairing games from yesteryear to keep audiences entertained during the coronavirus pandemic. For sports fans who know the outcome, reruns can be dull. Enter Super Squares, an app developed by Tampa-based React LLC that can put the adrenaline back into those dusty classics. The iOS and Android app is a modern take on “football squares” players check in before a game and make predictions, answer questions about ads and the game at regular intervals, and earn new super squares.
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Advertiser Platforms
Article | March 12, 2024
The difference between advertising and marketing is clear as day. Advertising is a specific subset of marketing that focuses on promoting products or services. On the other hand, marketing is a business practice that aims to identify, interact, and engage with customers.
While it is easy to distinguish marketing from advertising and vice versa, new concepts have risen to confuse marketers and advertisers alike. AdTech and MarTech are two relatively new terms that some people use interchangeably. In reality, AdTech and MarTech are different, even if the differences are slightly noticeable.
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Advertiser Platforms
Article | March 20, 2024
Unlock the full potential of the CRM system with expert strategies and address issues and challenges in CRM implementation through tactical solutions for customer engagement and business success.
Contents
1. Introduction to CRM Implementation
2. Challenges in CRM Implementation
2.1. Data Migration and Integrity
2.2. Scalability
2.3. Data Security and Privacy
2.4. Cost Overruns and Budget Management
2.5. Inadequate Training and Support
2.6. Integration with Existing Systems
2.7. Measuring ROI and Performance
2.8. Mobile Compatibility and Remote Access
2.9. Data Quality Management
2.10. Vendor Reliability and Support
3. Future Proofing CRM
1. Introduction to CRM Implementation
Implementing a customer relationship management (CRM) system requires precise alignment with corporate objectives, rigorous system selection, and comprehensive stakeholder engagement to ensure seamless integration into business operations. Successful CRM implementation is a continuous journey of adaptation and improvement, central to building strong customer relationships and achieving business growth. The key strategies for successful CRM implementation that emphasize the importance of meticulous planning, customization, and ongoing evaluation to fully harness the system's potential will be presented below:
Strategies for successful CRM implementation: Avoiding the Challenges
Strategic Alignment: Begin with a clear CRM strategy that aligns with the business goals, ensuring the system supports customer engagement and growth objectives.
System Selection: Conduct a thorough evaluation of CRM platforms, focusing on scalability, integration capabilities, and customization options. Choose a solution that fits the company’s unique business needs and technological infastructure.
Stakeholder Engagement: Secure buy-in from all levels of the organization through effective change management practices. This involves clear communication, setting realistic expectations, and involving key users in the implementation process.
Customization and Data Integrity: Tailor the CRM to business processes while ensuring data accuracy through a thorough audit and cleansing of existing customer data before migration.
Training and Support: Develop a structured training program tailored to various roles within the organization, complemented by ongoing support to enhance user competency and adoption rates.
Monitoring and Continuous Improvement: Establish metrics to evaluate CRM performance, with regular monitoring and feedback mechanisms to continuously refine and improve the system's effectiveness.
2. Challenges in CRM Implementation
The selection of a CRM platform aligns with and propels business objectives forward. Integrating this system within the existing technological infrastructure without disrupting workflow, comprehensively training staff across diverse functional areas, and maintaining impeccable data integrity are just the tip of the iceberg. Each of these components presents its own challenges, demanding a nuanced approach and a depth of understanding that transcends primary operational considerations.
The CRM industry’s market value is going to grow at a significant growth rate (CAGR) of 13.9% from 2024 to 2030, as stated in Grand View Research.
Strategically overcoming these barriers necessitates a blend of foresight, expertise, and meticulous execution. Some of the common challenges in CRM implementation are listed below:
2.1. Data Migration and Integrity
The implementation of a new CRM system, the consolidation of data from diverse sources, or the merger with another entity calls for data migration. Regardless of the circumstances, it is imperative that organizations comprehend and meticulously manoeuvre through this procedure.
A primary obstacle encountered during data migration pertains to the assurance of data integrity during the transfer process. Data inconsistencies and inaccuracies can significantly affect customer relationships, decision-making, and overall performance. While taking technical factors into account, organizations must also consider the potential repercussions for their consumers and employees. Change can be intimidating and upheaval-inducing, particularly when it pertains to data that is indispensable for the execution of daily activities.
It is critical to establish protocols and procedures to ensure continuous data management. This encompasses routine evaluations and examinations, in addition to explicit protocols for data input and upkeep. Ensuring the veracity of data and preserving the integrity of CRM systems are both dependent on data governance.
2.2. Scalability
Scalability in CRM is a complex challenge that goes beyond simply managing an increasing volume of customer data. It requires a harmonious blend of technological, human, and strategic elements. At the heart of scalability is the need for a flexible infrastructure. Here, cloud-based systems play a pivotal role as they provide the adaptability necessary to accommodate growth without significant modifications. The integration of artificial intelligence and machine learning further enhances scalability by offering predictive analytics and automation to streamline operations.
Moreover, a strategic approach to data management, emphasizing rigorous governance and integrating diverse data types, is crucial for maintaining data integrity and leveraging information for personalized customer engagement. Encouraging an innovative culture within organizations, along with investing in ongoing learning and development for teams, ensures both the workforce and the CRM system can adapt and expand. Achieving scalability in CRM necessitates a multifaceted strategy prioritizing flexibility, intelligent data use, and an environment conducive to continuous improvement and innovation.
2.3. Data Security and Privacy
Integrating customer relationship management systems into businesses marks a pivotal advancement in leveraging consumer data for marketing, strategic planning, and analysis. However, this evolution brings data security and privacy challenges to the forefront. The complexities of data-driven methodologies within CRM systems necessitate a strategic and comprehensive approach to uphold data oversight and maintain consumer trust.
Ensuring optimal data oversight within CRM implementations requires balancing data utilization for business growth and safeguarding consumer privacy. Organizations must adopt a rigorous policy framework compliant with data protection laws and emphasize customer privacy as a cornerstone of their operations. A privacy-first culture is essential, transcending legal requirements to embed data privacy into the organization's DNA through clear data policies, ongoing training, and a structure that prioritizes privacy at its core. Additionally, leveraging advanced technology, including encryption and AI, is paramount to fortifying data security as an essential defense layer to complement policy measures.
During 2022, the worldwide number of malware attacks reached 5.5 billion, an increase of two percent compared to the preceding year..
Forming strategic partnerships with industry peers, regulatory bodies, and cybersecurity experts is a proactive step toward enhancing data protection standards. These alliances provide valuable insights and foster a collaborative approach, strengthening an organization's privacy strategies and contributing to industry-wide improvements.
2.4. Cost Overruns and Budget Management
Overcoming obstacles in CRM implementation, particularly financial ones, requires shifting from traditional budget management to a proactive, agile approach. The complexity of CRM systems often leads to escalating costs, posing significant challenges. These can stem from a lack of proactive planning, early underestimation of change management efforts, and insufficient stakeholder involvement, leading to scope creep and budget overruns.
To counter these primary challenges organizations face when implementing a CRM, a multifaceted strategy focusing on strategic reserve planning, agile budgeting, and data-driven decision-making is needed. Strategic reserve planning involves detailed risk assessment and allocation of funds for identified high-risk areas, moving away from a generic contingency fund approach. Agile budgeting allocates resources in cycles, matching the project's iterative nature, allowing for more flexible and responsive financial management. Data-driven decision-making utilizes CRM-generated insights for informed budgeting, enabling proactive adjustments. Cultivating a culture of financial agility that is supported by executive sponsorship and enhanced financial literacy among non-finance staff ensures that financial awareness permeates all levels of the organization.
2.5. Inadequate Training and Support
Addressing the deficit in CRM training is crucial for maximizing the system's potential and ensuring successful implementation. With adequate training, employees may fully utilize CRM features, leading to underperformance and failing to achieve the desired return on investment. The consequences of inadequate training extend beyond mere inefficiency; they can lead to data inaccuracies, user resistance, and a negative perception of the CRM system, compromising its integrity and effectiveness.
74% of companies say CRM software gives better access to customer data.
To overcome these challenges, organizations need to adopt a tailored approach to training that addresses the diverse needs and learning preferences of their workforce. CRM systems evolve, introducing new features and updates that require ongoing training to ensure users remain proficient. Providing accessible training resources, user forums, and communities for knowledge sharing are key strategies for fostering a culture of continuous learning. Proactive support efforts, such as regular user surveys and the establishment of superuser advocates, can help detect and resolve problems early, maintaining the CRM's efficacy.
2.6. Integration with Existing Systems
Integrating a CRM system within an organization transcends mere technological implementation and requires an understanding of existing legacy systems and cultural dynamics. The question of challenges in CRM implementation and how to solve them will remain persistent until the blending of the new with the old, ensuring the CRM coexists with and enhances the organization's ingrained processes and cultural fabric. Successful integration requires a holistic approach, encompassing data management, process adaptation, and, most importantly, human factors. Moreover, data governance and the strategic use of ETL tools and data warehousing are crucial for seamless data integration and utilization. The future of CRM integration lies in adaptable, scalable solutions that balance customization with sustainability, as exemplified by the rise of SaaS and cloud-based platforms that offer flexibility and innovation while minimizing infrastructure costs.
2.7. Measuring ROI and Performance
Unlike traditional ROI metrics, CRM's value encompasses both tangible outcomes, such as increased sales, and intangible benefits, such as customer loyalty and brand reputation. Calculating CRM's ROI necessitates cross-functional collaboration, recognizing that value is not solely derived from sales enhancements but also from cost reductions in customer service and improved interdepartmental communications.
CRMs have been shown to increase conversion rates by up to 300%, revenue by 29%, and sales team productivity by 34%.
Key Performance Indicators (KPIs) are fundamental in guiding CRM strategies toward achieving organizational goals. Continuous monitoring of these KPIs enables organizations to adapt quickly to market changes and customer behaviours. User feedback, coupled with data-driven analyses of usage patterns and customer interactions, paves the way for targeted system optimizations.
2.8. Mobile Compatibility and Remote Access
The strategic adoption of mobile CRM empowers modern businesses with real-time customer engagement from anywhere. Still, it also brings challenges such as security concerns, user adoption hurdles, device and platform compatibility issues, data synchronization needs, and cost considerations. Ensuring the security of customer data against the increased risk of mobile device loss, theft, or compromise is critical, necessitating stringent security measures like two-factor authentication and data encryption.
The mobile CRM market size was USD 32.8 billion in 2022 and is anticipated to reach USD 56.2 billion in 2032, growing at a rate of 5.5% from 2023 to 2032.
Additionally, ensuring that mobile CRM is compatible across various devices and operating systems is essential to avoid user experience and productivity setbacks, which calls for optimization across platforms. Maintaining data integrity demands regular synchronization processes and protocols for resolving data conflicts. Furthermore, mobile device procurement, software licensing, and maintenance costs must be carefully balanced against the long-term benefits of increased efficiency, enhanced customer engagement, and streamlined operations.
2.9. Data Quality Management
The critical importance of data quality in CRM systems forms the bedrock of modern customer-centric business strategies, transcending mere technological upgrades to become a central operational necessity.
The advent of AI and machine learning technologies has provided CRM systems with the capability to actively monitor and correct data quality issues, learning from system modifications to prevent future data degradation. This marks a shift towards viewing data quality management as a continuous, integral process rather than a series of isolated tasks.
The International Data Corporation (IDC) states that during 2020, the amount of data that has been created, captured, and replicated across the world will be more than 59 zettabytes, and over the next 5 years, the world will create more than three times the amount of data compared to the previous 5 years.
To maintain data quality, an agile management strategy that adapts to the dynamic nature of data and market changes is essential. This requires infrastructure and personnel that can respond swiftly to evolving data needs. Overcoming obstacles in CRM data quality management is not solely a technological endeavour. It is a comprehensive strategy that integrates technology, culture, and governance. Organizations that prioritize and invest in data quality can establish themselves as industry leaders, leveraging their CRM systems as a vital component of their operational and strategic success.
2.10. Vendor Reliability and Support
Implementing a CRM system is a collaborative effort that requires prioritizing vendor reliability over traditional evaluation methods. It's about focusing on the vendor's ability to deliver on promises, foresee integration challenges, and adapt strategies to meet the client's unique needs. This process calls for a partnership that spans the entire implementation process, from design and data migration to user training and change management. This approach encourages customization and ensures the sustainability of the CRM solution, making each stakeholder an integral part of its success.
For effective vendor selection, it's crucial to evaluate their technological roadmap, update their history and assess the strength of their partnerships. Also, service level agreements, support team interactions, and feedback from existing customers should be reviewed. The goal is to foster a relationship beyond transactions, promoting continuous engagement and growth for both parties.
Ensuring vendor reliability involves a rigorous assessment of their product development methodologies, commitment to risk management, and quality of customer service. Agile development practices, adequate customer support, and proactive risk management strategies indicate a vendor's commitment to maintaining a durable and flexible system, differentiating genuine partners from mere suppliers.
3. Future-proofing CRM
As organizations strive to harness CRM systems' full potential, they are confronted with challenges ranging from data integrity and scalability to data security, privacy, and vendor reliability. Overcoming these difficulties in CRM implementation requires a cohesive approach integrating meticulous planning, agile methodologies, and a commitment to fostering a data-driven culture. The strategies for CRM implementation to address the challenges with foresight and precision enable organizations to unlock the transformative power of CRM systems. This, in turn, enhances customer engagement and drives sustainable business growth.
The future of CRM is dynamic and promising, with technology playing a pivotal role in transforming how businesses understand, interact with, and deliver value to customers. By embracing AI, prioritizing data privacy, and creating seamless omnichannel experiences, companies can leverage CRM systems to meet and exceed customer expectations. As we move forward, the emphasis will be on using CRM as a tool for managing customer relationships as well as a strategic asset for driving customer success and business growth.
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