The Interaction Between Digital Marketing Communication and Customer Loyalty

The effects of digital marketing communication on customer loyalty: an integrative model and research propositions. marketing communication in their customer relationship management and what it was found that digital marketing would enhance trust, commitment or loyalty. Relationship between buyer-seller interaction and company's overall returns.

Spotlight

Spectrum Science

Brace your brand. And your career. Spectrum is going beyond the science quo. We’re the integrated marketing, communications and media agency hyper-focused on science—for an experience like no other. Independent to our core, we’re free to go where other agencies can’t or won’t. With big thinking, we dream it—then do it—with an interwoven team based on client needs, made possible by a strategy that is superhuman, not superficial. And not only do we have global presence—we have global resonance as the US partner and chair of GLOBALHealthPR, the largest independent network of health and science communications agencies worldwide.

OTHER WHITEPAPERS
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The complete guide to facebook advertising

whitePaper | December 29, 2019

Facebook in particular stands out in some cases, 7x cheaper than the next most affordable social media ads channel (Twitter). You can spend as little as $5 per day on Facebook advertising and see significant results. Sounds great, right! We’d love to make it easy for you to get up and running with Facebook Ads. This guide features the exact steps and lessons we’ve been taking to build up our own paid ads campaigns, and we’ll be keeping this post up-to-date with the latest news and learnings.

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Connected TV - ALPHA KONNECT

whitePaper | August 22, 2022

This ALPHA KONNECT report is an overview of the current connected TV landscape in Canada. The report uses Canadian and North American data such as user reach in Canada, household penetration, and demographic data to help marketers and agencies better understand the impact of connected TV advertising. This report also serves as a guide that breaks down what connected TV is, how connected TV advertising works, best practices when running a campaign, how to properly measure campaigns, and also provides insight on the modern marketing mix that many advertisers are embracing with Connected TV advertising.

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Third-party data and programmatic: The essential combination for growing brands

whitePaper | March 5, 2023

Over the past few years there’s been the notion that third-party data for marketing personalization is going away. But an exclusive new study from Datonics is proving that an evolving technology landscape is ensuring that the essential strengths of third-party data will remain effective, and at enormous scale.

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Marketing mix modeling best practices: Understanding why regional data delivers more accurate results than national data

whitePaper | September 6, 2022

Organizations have been placing increasingly more emphasis on making data-driven marketing decisions in recent years. Especially since the onset of COVID-19, the demand for insights on how to craft the optimal marketing budget allocation plan has risen markedly. Marketers rely on guiding principles like Marketing Mix Modeling (MMM) to determine which marketing channels will drive the highest return and optimize marketing budget allocations to maximize business outcomes.

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BRAND MAGNETISM

whitePaper | December 14, 2021

Branding. The term alone evokes a myriad of thoughts, definitions, and even feelings. Throughout our combined 30+ years of marketing experience, we have helped many organizations understand the difference between what they perceived branding to mean versus the realities that drive their brand’s culture and the customer experience. We have seen great brands defined and redefined, seen company cultures come to life, witnessed new launches leading to customer engagement, and products launched into the marketplace that evoke national appeal. What does all of that mean to you, charged with growth in the student housing business vertical? Clarity. Confidence. Stability. Growth. Let’s start with a simple definition.

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Getting smart about ad waste

whitePaper | July 13, 2023

For marketers, agencies and even CFOs, the answer to the first question is very likely “No.” The answer to the next two questions should, of course, be an emphatic “Yes.” A new study undertaken by InMarket, in cooperation with the CMO Council, provides real insights into the answers to these questions. It uncovers massive disparities in ad waste and optimization opportunities among advertisers in similar consumer categories. And it shows that rigorous, always-on use of attribution is a major factor in optimizing campaigns to gain significantly higher lift in incremental visits and sales from media spend.

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Spotlight

Spectrum Science

Brace your brand. And your career. Spectrum is going beyond the science quo. We’re the integrated marketing, communications and media agency hyper-focused on science—for an experience like no other. Independent to our core, we’re free to go where other agencies can’t or won’t. With big thinking, we dream it—then do it—with an interwoven team based on client needs, made possible by a strategy that is superhuman, not superficial. And not only do we have global presence—we have global resonance as the US partner and chair of GLOBALHealthPR, the largest independent network of health and science communications agencies worldwide.

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